Customer Care Skills
We all experience customer service, without even realising it. The only time you’re likely to notice is when it exceeds your expectations, or it doesn’t meet them!
Customer service is the window on your organisation. Satisfied customers are more likely to recommend you to others.
This course will help you increase customer satisfaction, by drawing on your inherent people skills. Using insights from the world or psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Who should attend?
The programme is designed for those who deal directly with customers, or manage the customer service process.
Benefits
- Defining customer service and what it means for the success of your organisation.
- Understanding every customer and managing their expectations.
- Understanding the verbal and visual cues of customers that enable you to meet their individual needs.
- Understanding the benefits of different communication channels and knowing when to use them effectively.
- Dealing with difficult customers and using your people skills to turn a situation around.
- Resolving complex customer service issues.
This course is highly participative. It is built on the experiences of delegates’ real life customer service scenarios.
Workshop Duration: 9.30am to 4.30pm
Leeds Dates: 24th April, 25th June and the 29th October
Cost: £350 plus VAT per delegate (A 15% reduction in the daily rate is offered for organisations who book two or more places on the same workshop)
Includes: Expert workshop facilitator, learning materials, lunch and refreshments
How to reserve a place: info@genesis-learning.com, Phone 0113 394 4394 or complete our
on-line booking form.
Preferential In-company rate: Bespoke 2 day events at your company for up to 12 people start at just £2,950 + VAT
Tailored In-company training is also available in all aspects of personnel, leadership and management/executive development.